Taylor Ashley
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    POLICY

    Items purchased from Taylor Ashley are eligible for a full refund if returned within 30 days of purchase. You will have up to 60 days after items have been purchased to exchange for anything else on the website. 

    A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Final sale will be clearly noted in the product description.

    For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways). Please email info@taylor-ashley.com to request a return label.

    CONDITIONS

    Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Swimwear or lingerie with protective liners removed will not be accepted for return. Please be careful of makeup or deodorant rubbing off on garments. 

    HOW TO SEND IN YOUR RETURN/EXCHANGE

    DOMESTIC

    All domestic orders are eligible for a PREPAID return mailing label. Prepaid labels can be requested by emailing info@taylor-ashley.com.

    To ship an item back to Taylor Ashley, please:

    1. Indicate on your invoice whether you are exchanging or returning the item(s).
    2. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold.
    3. Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
    4. Mail your package using one of the following methods: 1) Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Or 2) Click here to schedule a pickup.

    INTERNATIONAL 

    Customers outside of the US are responsible for shipment costs for returns and exchanges. To ship an item back to Taylor Ashley, please:

    1. Indicate on your invoice whether you are exchanging or returning the item(s).
    2. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold.
    3. Pack your item(s) and invoice into a bag or box.
    4. Mail your return or exchange using your carrier of choice to:
      Taylor Ashley
      ATTN: Returns
      130 Cherry Brook Road
      Canton, CT 06019

      REFUNDS

      Please note, returns do take us 1-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

      SHIPPING CHARGES

      Shipping charges on expedited orders are not refundable.

      DAMAGED ITEMS

      If you receive an item that appears to be damaged, please contact customer service immediately. 

      AUTHENTICITY/WARRANTY 

      Taylor Ashley only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

      Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective.

      Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. Taylor Ashley warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.


      Returns & Exchanges Address:
      Taylor Ashley
      ATTN: Returns
      130 Cherry Brook Road
      Canton, CT 06019

      Questions? Email us at info@taylor-ashley.com.

       

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