Returns & Exchanges
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
- Mail your package using one of the following methods: 1) Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end) or 2) Click here to schedule a pickup.
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into a bag or box.
- Mail your return or exchange using your carrier of choice to:
REFUNDS
Please note, returns take 1-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your method of payment. This varies depending on your financial institution.
SHIPPING CHARGES
Shipping charges on expedited orders are not refundable. Route package protection is not refundable.
DAMAGED ITEMS
If you receive an item that appears to be damaged, please contact customer service immediately. You have 21 days from day of purchase to receive a refund and 30 days to receive store credit.
LOST/DELAYED ITEMS
We do our best to ensure the timely delivery of all orders. When selecting our free 3-day shipping, expedited, or international shipping, please bear in mind that we are only provided with an estimated delivery date from our shipping partners. One rare occasions, packages can arrive outside of the estimated timeframe. Please note, we are only able to see as much information as you can see by checking your tracking number. We are not able to see any additional information. Taylor Ashley is not responsible for lost, stolen, or damaged packages. You have the option to select Route Package Protection at checkout to insure your package.
AUTHENTICITY/WARRANTY
Taylor Ashley only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective. Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. Taylor Ashley warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.